We’ll prepare the tenancy agreement, which will be an assured shorthold tenancy lasting form one to two year. A dedicated housing assessor can then help you fill in your housing benefit forms correctly and collect the necessary documentation. We’ll then arrange for your housing benefit to be paid directly into your landlord’s bank or building society account. We’ll also check that your new accommodation is safe, and complies with safety laws for gas and electrical appliances and furniture and furnishings.

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In order to avoid any disputes about damages and/or repairs at the end of your tenancy, we recommend that you and the landlord agree a detailed inventory before you move in. If there is damage to the property or contents, your landlord or agent will ask for part or all of the deposit to be retained.

In order to protect your tenancy, it’s vital that you complete all the forms you’re given and return them to the benefit office. And you must inform housing benefit if your circumstances change (eg, if you start work, or a new member of the family arrives).

Make sure you have contact details for your landlord or agent. If the property needs any repairs (eg the central heating stops working), you must contact your landlord or agent directly. They are responsible for keeping the property in good order.

Points 1-3 | Points 4-6

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